Rochef Delivery Asked Questions

SHIPPING & HANDLING

Do you provide free shipping?

Express shipping is free of charge for orders over $100 CAD. Subject to change during seasonal periods.

Express shipping is free of charge for orders over $100 CAD. Subject to change during seasonal periods.

Where do you ship?

We ship to all provinces across Canada except to Territories (NT, YK & NU). Also, our couriers do NOT deliver to PO Boxes, and we do NOT ship internationally.

We ship to all provinces across Canada except to Territories (NT, YK & NU). Also, our couriers do NOT deliver to PO Boxes, and we do NOT ship internationally.

When will my order ship?

All orders are shipped within a minimum of two business days via the selected shipping method from Gatineau, Québec. When orders are shipped, customers are emailed tracking information.

All orders are shipped within a minimum of two business days via the selected shipping method from Gatineau, Québec. When orders are shipped, customers are emailed tracking information.

How can I change or cancel my order?

All online purchases are final sale. Once an online purchase is submitted, we are unable to cancel or make any modifications to orders.

All online purchases are final sale. Once an online purchase is submitted, we are unable to cancel or make any modifications to orders.

ORDER PAYMENT & TRACKING

What payment methods do you accept?

We currently accept PayPal, Visa and Mastercard.

We currently accept PayPal, Visa and Mastercard.

Is there a minimum amount I need to spend for delivery?

Yes, our minimum order amount to ship an order for delivery is $20 before tax.

Yes, our minimum order amount to ship an order for delivery is $20 before tax.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. Use the code on the courier tracking website to see the progress of your delivery. (We highly recommend signing up for updates via email or text.)

Once your order is shipped, you will receive a tracking number via email. Use the code on the courier tracking website to see the progress of your delivery. (We highly recommend signing up for updates via email or text.)

I want to send someone an online order as a gift. Is the pricing listed on the packaging slip that arrives to the recipient?

No, pricing is not listed on the packing slip when you send an online order. Only the items and quantity in the package is listed.

No, pricing is not listed on the packing slip when you send an online order. Only the items and quantity in the package is listed.

Will the courier notify me upon delivery?

The courier is not required to knock, call or text upon delivery of package. Please sign up for updates via email or text. If you are unable to retrieve the package on the delivery date and time period, please contact the courier to arrange to pick up the package at a pick-up depot.

The courier is not required to knock, call or text upon delivery of package. Please sign up for updates via email or text. If you are unable to retrieve the package on the delivery date and time period, please contact the courier to arrange to pick up the package at a pick-up depot.

I’m sending a gift; will you request a signature for delivery confirmation?

No, the courier is not requested to get signatures for deliveries.

No, the courier is not requested to get signatures for deliveries.